Customer Service
SHOPPING ONLINE
We have designed our website to make it as easy as possible for you to place an order. When shopping online with us, simply browse through our merchandise assortment. To make your selections, choose the sizes and colors you want and then add the items to your shopping cart. Follow the on-screen directions to complete your online purchases.
TO RETURN AN ITEM
Use the shipping carrier most convenient for you, and send the package prepaid and insured to the following address, We will send a refund check for the amount of your order, excluding delivery charges. Please return it to: VR Green Farms, 200 Avenida La Pata, San Clemente, CA 92673
OUR GUARANTEE
If you are not completely satisfied with your purchase, you are welcome to exchange it or return it for a prompt refund of your money.
SHIPPING
We ship orders to the United States (including Guam, Puerto Rico, the U.S. Virgin Islands, and APO/FPO addresses). All orders are subject to verification prior to processing. Orders placed during the weekend are processed the next business day.
STANDARD SHIPPING
Standard delivery will be shipped via UPS, FEDEX, or USPS Priority Mail Territories will be shipped via USPS Priority Mail and is delivered within 7 business days. Orders sent to a P.O. Box, APO/FPO addresses, Alaska, Hawaii or U.S. territoties will be shipped via USPS Priority Mail.
2ND DAY AND OVERNIGHT SHIPPING
If you are requesting 2nd Day or Overnight shipping, please tell us the exact date you need your order to arrive. If we are out of stock of the item requested and cannot make your arrival date, we will notify you via email or phone and will proceed with your order according to your directions. We will do our best to get your order delivered once we know your desired date.
PRIVACY & SECURITY
We collect the E-mail addresses of those that place an order with us. We use E-mail addresses to provide customers with order and shipment notification and to make special product announcements that we feel would be of interest to our customers. We collect and store the history of all visitors to our website. We use this information to help improve the content and usability of our site. We do not provide any of the information to anyone outside of Villa Romano. We do not individually track specific users, except when the user is placing an order with us. In this case, we maintain a shopping cart for each user to keep track of the items they wish to purchase. All of this information is stored on our server.
When you place an order with us via our website, we will collect your name, address, telephone number, E-mail address and credit card information. Please be assured that all of your personal data is encrypted during transmission over the Internet using the Secure Sockets Layer (SSL) data encryption scheme. All information shared with us on our website is safe and protected.
WEB SITE ERRORS
VR Green Farms attempts to provide the most recent, accurate, and reliable information on our web site. However, there may be occasions when information featured on vrgreenfarms.com may contain incomplete data, typographical errors, inaccuracies, or when an item featured on the web site is no longer in stock. VR Green Farms does not warrant that the information accessible via this web site is accurate, complete or current. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. VR Green Farms reserves the right to correct errors and to update product information at any time. Of course, we will make every effort to provide you with current prices at the time you place your order.
If you do not wish to receive special announcements from us, we can remove you from our announcement list by emailing us at farmernic@vrgreenfarms.com.